Frequently Asked Questions
Can’t find what you’re looking for?
Access our New Customer Service Text Portal, by clicking on the Orange Circle Icon on the bottom right hand corner of your screen.
Besides the website, where else can I find Western Nut products?
Our Factory Store is located at 434 South 300 West, Salt Lake City, Utah 84101. (Click for directions) The Factory Store is open year-round. During the Holiday Season, we open Holiday Gift Centers (kiosks) in many regional malls. (Click for locations) Also during the Holiday Season, we have a limited selection of products in many local grocery stores, and New as of 2019, we have a handful of Fine Retailers that carry some of our products year round! (Click for grocery & retail locations)
Where do the nuts and seeds grow that Western Nut sells?
We buy from all over the world. Peanuts, almonds, pistachios, pecans and walnuts are domestically grown. Peanuts are actually legumes, and as such, are a crop grown mainly in the southeastern part of the United States. All other nuts grow on trees. Pecans are harvested in Arizona, Georgia, New Mexico and Texas. The almonds, pistachios and walnuts we buy are mainly grown in California. We buy our macadamias from Hawaii, Australia and Africa. Cashews are imported from India, Vietnam and Africa. Filberts, also called hazelnuts, may come from Oregon or Turkey. Brazil nuts are imported from the Amazon region in the countries of Brazil, Peru and Bolivia. Our sunflower kernels come from North and South Dakota, while our pepitas come from China.
What oil is used to roast? Are other ingredients added?
We use 100% highly refined peanut oil for roasting. A small amount of unsweetened corn syrup is only used in salted products to adhere the salt to the nuts.
Do you dry roast nuts?
We dry roast in-shell peanuts on site. Our roast contains no salt. Upon request, we will dry roast shelled peanuts with no salt. However, this is limited to an entire batch. Call for details.
What products are in your catalog? How can I get a catalog?
Our catalog contains the majority of our gift products. If you want one mailed to you, please send us a message via our New Customer Service Text Portal (click on the Orange Circle Icon in the bottom right hand corner of this screen), or use the Contact Us page, or call 800-825-9912.
Do you ever offer promotional deals?
We will offer discounts in the form of online coupon codes throughout the year. With this new website (8/2021), you can now add yourself to our email list by using the link located in the website's footer (scroll down and look for a large square orange button that says 'Join Now'). Fill out and submit the simple form and you will start to receive the email blasts that you choose to join. We send an average of 2 emails each month and each will include any promotions or coupons that are active at that time.
What is the shelf life of your product?
We roast one batch at a time with no artificial ingredients or preservatives. Shelf life is dependent upon many factors: the temperature and humidity where the finished product is stored; the ingredients used; the exposure to light. If storage of our product is handled properly, expect the following shelf life:
- Oil roasted products: 10 to 12 weeks at room temperature; add 2 to 4 weeks by keeping the product cold and in an air-tight container.
- Dry roasted product typically lasts 6 months or longer.
- Most raw products will last up to a year in a sealed container and chilled.
- Brittles have a short life due to butter being a main ingredient. For best taste, we recommend consuming within 4-6 weeks of purchase.
How should I store the nuts I buy? Can I refrigerate them? Can I freeze them?
For the best possible taste and enjoyment, please follow these storage guidelines:
- Always store nuts in a dry, cool location away from a heat source and direct light.
- Refrigeration can add 2 to 4 weeks to shelf life if stored in an air-tight container.
- Freezing is an option. Raw products will have a truer flavor than products that have been roasted, frozen then thawed.
- Keep nuts away from sources of strong odors which can adversely affect the flavor.
What allergen risks do your products pose?
All our products are manufactured in a facility that handles peanuts and tree nuts. Some of our candies and chocolates may contain milk, egg, soybean and wheat products.
Do you sell any Kosher products?
Yes. Products carrying the “Scroll K” symbols are Kosher certified.
Do you sell sugar-free products?
Yes. Our Factory Store and website contain a large variety of sugar-free products.
Do you sell products with no or reduced salt?
Yes. We sell many products with no or reduced salt.
Do you offer factory tours?
No. To comply with FDA standard practices, we have discontinued tours in our production facility.
Do you offer customized packaging?
Yes, we have a lot of options for custom gifts. We ask that you plan ahead and give us 24-48 business day hours to prepare your order and even more time during November and December. Please call 800-825-9912 or email email@example.com to speak to our custom/corporate gift consultant.
Do you offer gift cards?
Not at this time.